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Baker

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FAQ

FAQ

1. Are you a dedicated gluten free bakery?

Yes! We are a certified 100% dedicated gluten free bakery, supported by the Coeliac Society of Ireland. Coeliacs rest assured, you are in safe hands.

2. Do you have a walk-in shop or online shop?

We do not have a walk-in bakery, we are ONLY Online at present. We are located in County Westmeath. Currently, we also trade @ Clontarf Farmer’s Market on Saturday and Dun Laoghaire Farmer’s Market on Sunday.

3. How do I place an order?

On our website, hover mouse over ‘Shop online’, pick a category or simply click ‘shop online’ to see all products. Add items to basket.

When you are ready to complete your order, click on the shopping cart icon.

Choose delivery option (i.e Courier or collection @ market). Click proceed to checkout.

Enter billing/shipping information and enter card details.

That’s it! Your order has been placed. We hope that you enjoy it!

4. When will I receive my order?

All online orders are made on Wednesday of each week (Cut off is Tuesday 5pm) and sent to the courier that same day, unless you are collecting later in the week at the market. FASTWAY will deliver your order within 24/48 hrs. Please note, we have no control over delivery once it is with FASTWAY. We appreciate your understanding.

5. Do you deliver NATIONWIDE in Ireland?

Yes! We deliver all over Ireland so rest assured you will not miss out! An Eircode is a great help to the delivery driver so please include this. If you have any special requirements for delivery please mention this in the ‘note’ section when placing your order.

6. Do you specialise in occasion cakes?

No, we do not specialise in occasion cakes, we do not use fondant icing in the bakery (only for our signature Christmas cake), however we can do modest naked cakes. Please send your enquiry to info@rosaleenskitchen.ie and we can see what is possible.

Every order is important to us, we would love to hear your feedback. If you are not 100% satisfied with your order, please contact us @ info@rosaleenskitchen.ie and we will address the issue immediately. On a positive note, if you have positive feedback, we would love to hear it! Rate us on TRUSTPILOT (found at the foot of our homepage). Many Thanks.

Dear Customers, Please note that all online orders are made fresh on Wednesday of each week and are sent to FASTWAY courier that day. FASTWAY deliver within 24/48 hours which means that you will recieve your order on the Thursday or Friday. Happy Shopping!
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