Terms & Conditions

How you use our Irish Gluten Free online shop:

  • Open our Online Shop which shows pictures names and prices of our gluten free products and browse through, open any product for further information including description and weight.
  • For items you want to purchase, click on that item, add the quantity required and add the product to your basket. You can remove unwanted items from your basket before completing the order.
  • When you have added all the gluten free items you want to purchase to your basket click checkout to finalise and pay for your order.
  • You will be asked for your full name, telephone number & address in order to make a delivery.
  • To pay you must pay through the E-commerce solution Stripe by means of their online payment gateway.
  • Your order will then be delivered.

Delivery:

All orders placed before 3pm will be made the next day and delivered the day after. Example: If you place your order before 3pm on Tuesday you will you will receive your order on Thursday.

Orders placed after 3pm on Thursday through to 3pm on Sunday will be made on Monday and delivered to you on Tuesday.

There will be no delivery on Bank Holidays or when business is closed for holidays.

There is a charge of €4.95 per nationwide delivery up to 50 euro including VAT. Orders 50 euro or more will be delivered Free of Charge.

A courier service will deliver your order to the address selected at time of purchase, a signature will be required for each delivery at the address of order.  When you place your order a telephone number must be entered, please include any special notes required for the courier. Please note the telephone number you provide can be used if there is a delivery issue or if the courier cannot find you.

Rosaleen’s Kitchen reserves the right to alter shipping charges if required.

Deliveries currently are only in Republic Ireland.


Cancellations:

Our products are made to order and therefore cancellations made within 48 hours prior to delivery will not be refunded.

A full refund will be given to orders cancelled before the above 48hours prior to delivery. In special circumstances where the product has been produced before the above 48hours prior to delivery cancellations will not be refunded.

To ensure we see and confirm cancellations your cancellation requests must be made during the office hours 9.00am to 3pm.


Returns & Refunds:

In the unfortunate event that your order is damaged on delivery please contact us by email at info@rosaleenskitchen.ie and we will give this our immediate attention.

At the time of delivery please inspect your products thoroughly.  Damages and shortages must be reported within 24 hours of delivery otherwise claims will not be accepted. Always keep proof of delivery and any damaged packaging should this occur.

If you are returning any items to us please send us your full name, address and contact number so we can get back to you.

Our immediate attention is given to all returns and a detailed report will be sent to you as soon as possible. Any damaged food unfit for human consumption shall be refunded.

Please give a full detailed report and keep any damaged packaging which we can use to build a report and rectify the issue effectively.

This returns policy does not affect your statutory rights.


Payments:

We do not store any Card details. Credit and Debit card details you submit to Stripe via their payment gateway in order to purchase products are not saved unless you click the save details option. Any details entered on Stripe’s payment gateway will be kept encrypted and private and not given to any third party.


General:

The website www.rosaleenskitchen.ie is owned and operated by Rosaleen’s Kitchen (referred to as “we”, “us” or “our”).

If you use our website by means of accessing, browsing and/or making a transaction, you agree and acknowledge to have read, understand and accept the terms & conditions outlined below.

We reserve the right to change the terms and conditions at any time. As a user you are bound to these terms and conditions and as such should check them regularly.

We reserve the right to change our product prices, product range at any time. This includes our right to discontinue a product or service at any time.

We reserve the right to refuse any order if we believe it lacks information or is suspicious.

All of our products are produced in our dedicated gluten certified free bakery. That means that we can guarantee that all products produced in our bakery are gluten free. Coeliac’s, although we don’t let any gluten into our bakery, we cannot guarantee that our products will remain gluten free after leaving our bakery due to cross contamination during delivery. If the packaging containing your products is damaged or you suspect cross contamination, please refrain from consuming the products.

Rosaleen’s Kitchen’s website, including content and materials published on said website, are protected by intellectual property rights and/or owned by Rosaleen’s Kitchen and may not be used without written permission.


Site Availability:

Although Rosaleen’s Kitchen will endeavour to keep our website online 24 hours 7 days a week without error we cannot guarantee it. In some cases unexpected errors, breakdowns or maintenance may occur and therefore we are not liable for its unavailability.